The Ministry of Local Development has developed its capabilities by expanding the provision of means for citizens to communicate with it and monitoring performance indicators on a periodic basis, indicating that it aims to achieve a high improvement in the levels of governorates’ response to citizens’ complaints in quantity and quality.
The most important axes are the “Your Voice Heard” initiative. It receives complaints in a number of areas, including building violations, encroachments on agricultural lands, garbage, occupancy, corruption, or any new ideas and proposals suitable for application in localities, and immediate communication is made with the “Your Voice is Heard” work team:
1
Call the hotline of the hotline «15330» From any landline or mobile phone
2
Communicate via WhatsApp number (01200353111)
3
Send the complaint to the initiative’s official page on Facebook «Your voice is heard»
www.facebook.com/sotakmasmwo
4
By email «Info@mld.gov.eg»
5
Opening several channels to receive, register, direct, examine, and resolve complaints for ease of communication through the governorates’ electronic portal
6
The (At Your Service) application can be downloaded Play store for Android systems or downloaded from the App Store for IOS on mobile
